Content Marketing



The Golden Rules of Call Center to E-Commerce: To Incubate Value from Customers


In the era marketing automation is being going forward by rapid technology evolution, how call center should be escaped from human and labor intensive function? The session will prove that a new call center enables to incubate a new “gold” from cost center with latest case studies: from customer service for further satisfaction, product development, and E-Commerce service and up-selling, cross-selling sales generation. This is new golden rules of call center with more freely creative-intensive-by-human function.

講演スピーカー 一覧